Frequently Asked Questions

Is VAT payable on stamps?

No! As long as postage stamps are bought/sold for their face value or less, no VAT is payable. For further details visit https://www.gov.uk/search?q=postage+stamps
Are older stamps still valid for use?

In February 2022, Royal Mail introduced barcodes to stamps for regular ‘everyday’ Definitive stamps. These are the 'Machin' style stamps with just the head of the monarch on them. Non-barcoded definitive stamps are no longer valid for use. However, Special/Comemmorative Stamps with pictures on them, and Christmas Stamps without a barcode, will continue to be valid for postage. We only sell these stamps, which are 100% valid for postage. For further details visit https://www.royalmail.com/sending/barcoded-stamps
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.